Cox is a telecommunication company that provides internet services as well as on-demand TV, telephone services, and smart home security solutions. Owned by Cox Enterprises, it is among the largest internet providers in the United States with over 3.5 million subscribers and close to 3.2 million digital telephone subscribers to add to its close to 3 million digital cable subscribers.
In 2013, the service provider became one of the largest cable internet service companies in the US as regards to coverage when it made its services available across 18 states making it accessible to more than 21.8 million people.
While not necessarily the most affordable, Cox has got for itself, a good followership, thanks to the internet speed that it promises and delivers and also the many plans that it has with different features that many will find very good.
Internet Plans And Prices
The service providers have various plans and bundles in various categories, having different speed and prices. The starting price for its internet packages is $29.99 to as high as $119.99 per month.
- Cox Internet Starter 10: This plan costs $29.99 per month for the first 12 months. It has a download speed of up to 10 Mbps and an upload speed of 1 Mbps. More so, it is ideal for less than 3 devices.
- Cox Internet Essential 30: For the first 12 months, you will pay $39.99 per month. Ideal for between 3 to 5 devices, it has a download speed of 30 Mbps and an upload speed of 3 Mbps.
- Cox Internet Preferred 100: costing $59.99 for the first 12 months, this plan is good for 5 to 7 devices and it gives a download speed of up to 100 Mbps and upload speed of 10 Mbps.
- Cox Internet Ultimate: At $79.99 for the first 12 months, this plan is ideal for between 7 to 9 devices and it gives a download speed of up to 300 Mbps and an upload speed of 30 Mbps.
- Gigablast: At the top of it all is this plan that costs $119.99 per month. Ideal for more than 9 devices, it provides for 10 email accounts and 15GB storage for each. It has a download speed of up to 1 Gbps and an upload speed of Up to 35 Mbps.
|Plans||Prices (Per Month)||Number of Devices|
|Cox Internet Starter 10||$29.99||Less than 3|
|Cox Internet Essential 30||$39.99||3 to 5|
|Cox Internet Preferred 100||$59.99||5 to 7|
|Cox Internet Ultimate||$79.99||7 to 9|
When you consider the speed that you get with Cox against others in the competition, it is quite good but not the best that you will get most especially when you are comparing it to Time Warner Cable’s Spectrum and Comcast XFINITY.
One thing you may want to know is that like all other internet services, Cox has a data limit that it offers for all its plans. The limit for all the internet plans is 1,024 GB which is the same as a Terabyte monthly. Unless you are a heavy internet user you will not be able to exhaust this data as you will have to stream 400 hours of HD videos and movies before you can exhaust it.
Apart from the regular plans, there are also bundles that you can decide to add to your plan to include TV services ( Contour and Starter), home phone services, and home security and automation. The prices here will depend on the data plan you want and the other things you have added in your bundle.
The internet plans come with some features such as the Panoramic WiFi which allows you to access the internet even in hard-to-reach places. The WiFi is also fast and it comes with the Cox Connect app to manage it. More so, you will have a professional installation from the company.
However, if you need the Panoramic WiFi modem, you will have to get that separately at $9.99 per month. Getting the modem is only available on rental basis. You may as well decide to get your own modem to use, but according to Cox, when you make use of a modem that does not belong to the company, it may not be able to offer you the needed support when you need one in that regards.
Another feature is the Cox Security Suite Plus which serves to get you protected from online threats including virus and malware attacks. The security is powered by McAfee.
Cox Email, Webmail, Login
When you register with Cox, you will have an email account that you can use in managing your account.
The Email service comes free and it is included for all the packages that you get. Once subscribed, you will have 10 email accounts that all have their separate addresses and mailboxes. All the packages have 2GB storage for the internet while the Ultimate and Gigablast have 10 GB and 15 GB per mailbox respectively. However, the maximum size of the message you can send is 25 MB.
The email accounts will last as long as you use them, but once they are inactive or dormant for up to 180 days, it will either be inaccessible or deleted. When you terminate your contract with Cox, they will then delete your mailboxes including the messages within 90 days of disconnection.
Logging into the Cox email is a rather straightforward process. All you need to do is to go to the email login page of the Cox through this link. On the page, you will be provided with a Sign in to Webmail box. Put in your User ID and the password and click on Sign In. With this, you will successfully be logged in.
One of the things that you will find really good with Cox is that it has pretty good customer support. The customer service is as broad as you will find with the support of other service providers. It has internet resources that you can use to fix most issues that you may be having, although you can also have a live chat with the customer care rep, contact them via email, or even give them a call.
If you want to contact the Customer Service, here are ways you can do it:
Online: Online Self-Service
Phone number: 1-800-818-0679
Find a Store: Stores
More Support: Online Forums
Apart from these Cox also has social media pages that you can follow or drop questions or other things.