Buckeye Broadband is an American cable and telecommunications provider that serves customers in northwest Ohio and parts of southeast Michigan, as well as Sandusky and Erie County in north central Ohio with cable television, broadband internet, and home telephone services.
Buckeye Broadband has grown to become a proven market leader in the telecommunications industry as it is one of the first companies people look to in today’s digital world for staying connected to family, friends, and the community. For more than 50 years, the company has invested in the growth of northwest Ohio; by employing people from the local community and providing area residents with the most advanced products and services, thereby looking after the citizens and the local economy.
Seeing that our day to day activities require increased access to email, shopping, banking, streaming, research, travel, entertainment and much more, Buckeye Broadband has continued to reinvest in technology and in the community, a commitment they have shown to be their hallmark.
The company as we know it today was founded in Toledo, Ohio, where it is currently headquartered. Its first name was TheCableSystem after which it changed to Buckeye CableSystem in 1996. The new name remained until May 2016 when it began to go by Buckeye Broadband. It is owned by Block Communications, a holding company that holds various assets in the print and broadcast media, most notably the newspapers The Blade and The Pittsburgh Post-Gazette.
Buckeye Broadband Products And Services
Buckeye Broadband provides broadband internet, cable television, and home telephone services.
Cable Internet: Internet connectivity from Buckeye Broadband is available to over 500,000 people, which makes it the 20th largest residential cable provider by coverage area in the United States. It offers multiple high-speed internet plans that range from 10 Mbps to 1 Gigabyte speeds. There are also some personalized data plans and unlimited data plans available.
In addition to this, Buckeye offers SmartNet or Whole-Home WiFi systems that can deliver wireless internet to every corner of your home through a single router. It uses multiple access points and TrueMesh technology to replace your router and help you stream, work, and play from every room in your home.
SmartNet comes with the eero app which gives you total control over your wireless internet, right in the palm of your hand. It gives you the option to perform tasks like
– Check your speeds and connected devices, and monitor their data usage in real time.
– Set schedules, create profiles for devices and users, and pause access with the tap of a button.
– Grant access to friends and family, or share your network with guests without having to repeat clunky passwords.
– Get system updates, security patches and more automatically.
Cable Television/Video: There are a variety of cable television/video options that are available from Buckeye Broadband. They include Digital Cable TV, Video On Demand, Pay Per View, Whole Home DVR on up to 6 TVs, HD DTA converters (1 free per account) and over 100 HD options. There is also available the Buckeye TV Everywhere option, which is the company’s latest technology that allows video customers watch streamed content from various cable TV content providers on your Web-enabled devices such as computers, smartphones, tablets and more.
Phone: Buckeye offers a home phone that uses a hybrid VoIP and offers unlimited local calls and unlimited long distance calls. They also give new customers a chance to join their service without changing phone numbers as they get to keep hold of their current phone numbers.
Buckeye Brainiacs: Buckeye Brainiacs: This is a service provided by the company for its customers who are having technical and equipment issues. This service provides support technicians for Buckeye Broadband customers who have either a slow computer, wireless device issue or networking problem that needs to be resolved by someone who is tech-savvy and will take their time to understand your unique issue.
How To Login To Buckeye Broadband
Logging into your Buckeye Broadband account is pretty much straightforward as it is very similar to the same process in which you would go through to get into any other account for another platform.
To login, simply go to the webpage and put in your username and password. After that, click on the Login button and that will get you through. In case you use a mobile device and have the app, all you would need to do is launch it to view the provided fields for the username and password. Fill in the necessary details and you can log in.
How To Check Email, Cable and Data Usage
Buckeye Broadband has a member services/customer portal that allows its customers to create and manage an email address and also keep track and check their cable and data usage. There are a number of complaints online by people who say that the company overestimates its customer’s data usage. Thanks to this customer’s portal option, when you login, you can see for yourself how much data you consume.
In addition to the billing and email services that can be handled here, customers are further able to sign up for TV Everywhere, refer your family and friends to earn credits towards your cable bill and find out what channels are available. They are also able to search or download an interactive guide.
Buckeye Broadband Customer Service
Buckeye Broadband has a dedicated customer service that will answer all inquiries and questions that you may have about their products and services. They can also help in rectifying a technical issue with the website.
To contact customer service by phone, dial 419-724-9800. Customer service personnel is available, 24 hours a day, 7 days a week to provide assistance. Another way to contact Buckeye’s customer service is to visit the company’s website and click the ‘Support’ button or just click here. On the support page, you would be able to live chat with a technical agent or just fill a complaint form after which a customer service personnel will respond to you.
Customers who choose to mail their enquires can send them to the following mailing addresses:
2700 Oregon Rd.
Northwood, Ohio 43619
409 East Market St.
Sandusky, Ohio 44870